Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Denham Springs, LA

12d • Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. The role focuses on engaging customers in a high-traffic retail environment, building relationships, identifying customer needs, and educating customers about T-Mobile products and services. Associates use digital tools and solution-based selling to recommend wireless solutions, demonstrate value, and help customers learn to manage their wireless needs through self-service tools and the T-Mobile app.

Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review personal results, promotions, and updates to stay customer-ready, and work with nearby stores and leadership to support onboarding, device support, account setup, and account servicing. The position includes kiosk operations and security procedures, customer follow-up and referrals, and the ability to perform price overrides for National Retail specialty offers.

The hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees earnings of $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Customer advocacy and the ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand self-service options and use the T-Mobile app for wireless needs during onboarding.
• Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and Hub updates to stay customer-ready.
• Continuously develop skills and participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
• Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty while providing exceptional customer service and working to exceed customer expectations.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Work with nearby store locations, leadership, and teams to support customer onboarding, account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED