Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Severn, MD

39d•Onsite

About The Position

The Store-in-Store Mobile Associate represents T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. The role involves educating customers, demonstrating products, recommending solutions, and showcasing the value of T-Mobile’s warehouse/club member benefits. Associates use digital tools and effective communication to provide outstanding customer experiences as technology and customer needs evolve. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing skills through practice, knowledge sharing, and store operations. After completing on-the-job training within the first 90 days, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $19.50, plus $5.00 per hour in training pay during the training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills include customer education, sales, customer communications, product knowledge, customer referrals, sales prospecting, consultative selling, customer needs identification, communication, customer satisfaction management, customer service, customer engagement, relationship building, coaching, leadership, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations while continuously improving customer service skills.
Establish rapport, trust, and loyalty by providing friendly, personalized service and matching the customer's pace.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Educate customers, demonstrate products, and recommend solutions to meet their needs.