Mobile Associate, Store in Store - Retail Sales

T-Mobile•Kenner, LA

14d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, providing customer education, product demonstrations, and recommendations in a high-traffic retail environment. They use digital tools and product knowledge to explain T-Mobile offerings and warehouse or club member benefits, while adapting to customers’ needs and pace. The role includes training in the store-in-store experience, products, processes, systems, and reference resources, as well as ongoing skills practice, knowledge sharing, and store operations. Mobile Associates are expected to provide excellent service and help customers stay connected. After completing on-the-job training within the first 90 days, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position is based in a warehouse or club kiosk setting and does not require travel.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse or club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources; practice skills, share knowledge, and support store operations.
Provide friendly, exceptional customer service and adapt to customers’ pace and needs while building rapport, trust, and loyalty.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Identify customer needs and use product knowledge and consultative selling to recommend solutions.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during on-the-job training within the first 90 days.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.