Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Clarksville, TN

18d•Onsite

About The Position

Mobile Associates, Store-in-Store work within National Sales partner locations as part of T-Mobile’s Retail Team. They represent the T-Mobile brand and engage customers in a high-traffic retail environment, building relationships through meaningful interactions and helping customers understand available products and services. The role involves identifying customer needs, demonstrating and recommending wireless solutions, and providing an onboarding experience that helps customers use digital self-service tools and the T-Mobile app. Associates complete training on the in-store experience, products, processes, skills, and systems; review personal results and current promotions; and continue developing their skills. They work with nearby store locations and leadership to support customers with account setup, device support, and account servicing. The position includes sales and customer-experience goals, customer follow-up and referrals, store operations and opening and closing procedures, and securing kiosk cabinets and assets. Associates may perform price overrides for specialty National Retail offers. The position pays a base rate of $18 per hour, with an additional $5 per hour in training pay during the first 90 days. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to connect with customers while balancing customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and showcase T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app for their wireless needs.
Identify customer needs and apply solution-based selling techniques to demonstrate and recommend T-Mobile products and services.
Complete training on the in-store experience, products, processes, skills, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to support complete customer onboarding.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Provide exceptional customer service, build rapport and trust, and work to exceed customer expectations and performance goals.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customer account setup, device support, and account servicing.