Mobile Associate, Store-in-Store, Retail Sales

T-Mobile USA•Owensboro, KY

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role focuses on solution-based selling, demonstrations, customer onboarding, digital self-service tools, and delivering an exceptional customer experience while meeting sales and quality targets. Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review performance results and promotions to stay prepared, continue developing their skills, and coordinate with nearby store locations and teams to support customers. The role also includes kiosk operations and security procedures, customer follow-up and referrals, and the ability to perform price overrides for specialty offers in National Retail locations. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Educate customers and demonstrate the value of T-Mobile products and services.
Identify customer needs and use solution-based selling to recommend appropriate wireless solutions.
Onboard customers and help them understand how to use digital self-service tools and the T-Mobile app.
Complete training on the in-store experience, skills, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain prepared for customers.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty while providing exceptional service and exceeding customer expectations.
Proactively reach out to potential customers to drive sales activity.
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Meet sales performance targets and quality-of-sale metrics.