Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA • Chillicothe, OH

18d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and work within National Sales partner locations. They engage customers in a high-traffic retail environment, create excitement around T-Mobile products and services, identify customer needs, and recommend wireless solutions. The role emphasizes meaningful customer interactions, digital self-service, customer onboarding, sales performance, and quality of sale metrics. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and customer advocacy, with the ability to connect authentically with customers.
• Ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, and resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment and communicate the value of T-Mobile solutions.
• Use digital tools and self-service resources during customer interactions and onboarding, including helping customers use the T-Mobile app.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Provide exceptional service and work to exceed customer expectations and sales and quality-of-sale targets.
• Complete training on the in-store experience, products, processes, systems, and reference resources; continuously learn and improve skills.
• Review personal results, current promotions, and updates on the Hub to remain customer-ready.
• Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
• Practice skills, share knowledge, and participate in store operations and opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED