Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile is hiring a Store-in-Store Mobile Associate to represent the company inside a warehouse or club kiosk. The role focuses on creating outstanding customer experiences in a high-traffic retail environment by educating customers, demonstrating products, and recommending solutions that help them stay connected. Associates use digital tools and product knowledge to explain T-Mobile offerings and warehouse/club member benefits, while adapting to evolving technology and customer needs. The position includes training on the store-in-store experience, products, processes, systems, and reference resources. Associates practice and share skills, support store operations, and build rapport and trust with customers. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile's warehouse/club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously develop skills and knowledge to improve the customer experience.
- Practice skills, share knowledge, and perform store operations.
- Provide friendly, exceptional service, establish rapport and trust, and exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
- Hourly training pay of $5.00 per hour during the initial training period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
