Mobile Associate, Store-In-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, delivering customer service in a high-traffic retail environment. They educate customers about products and services, demonstrate solutions, and explain the value of T-Mobile warehouse and club member benefits. The role emphasizes building rapport and trust, adapting to customers’ needs, and providing an outstanding experience as technology and customer needs evolve. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continually develop their skills through practice and knowledge sharing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status. The position is based in a warehouse or club kiosk setting. Travel is not required. The role is not DOT-regulated or safety-sensitive.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
- Continue learning and improving customer-service skills through practice and knowledge sharing.
- Perform store operations.
- Build rapport, trust, and loyalty by adapting to customers and exceeding their expectations.
- Attract potential customers and drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Hourly training pay of $5.00 per hour during the first 90 days, while in training.
- Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
