Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Laurel, MD

17d

About The Position

Mobile Associates, Store-in-Store work within National Sales partner locations and bring the T-Mobile brand to life through active customer engagement. They represent T-Mobile products and services in a high-traffic retail environment, build customer relationships, identify needs, and educate, demonstrate, and recommend wireless solutions. Associates use digital self-service tools during customer interactions and onboarding, and help customers learn to use the T-Mobile app. They are expected to meet sales and quality targets while providing excellent customer experiences. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and review personal results, promotions, and updates to stay customer-ready. They collaborate with nearby stores and their leadership teams to support onboarding, device support, account setup, and servicing. The role also involves sales follow-up, referrals, store operations, opening and closing procedures, securing kiosk assets, and reporting lost keys or assets. Associates may perform price overrides for specialty National Retail offers. The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Candidates must be at least 18 and legally authorized to work in the United States. Travel is not required. The hourly base pay is $19.50, with $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
Passionate customer advocacy and ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Educate customers on self-service and help them use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; continuously learn and improve skills.
Review personal results, promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty while providing exceptional service and working to exceed customer expectations.
Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and develop relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.