Mobile Associate, Store in Store - Retail Sales

T-Mobile•Maplewood, MO

20d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand inside National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on sales performance, exceptional customer experiences, and quality-of-sale metrics. Associates use digital tools and solution-based selling to explain T-Mobile offerings and help customers learn to self-serve, including using the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and reference resources, and keep current on results and promotions. They also coordinate with nearby stores and teams to support customer onboarding, device support, and account servicing. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools to communicate and showcase T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend products and services.
Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills, practice sales skills, share knowledge, and perform store operations and opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Partner with nearby store locations, leadership, and teams to support customer onboarding, device support, account setup, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives, as stated in the posting.