Mobile Associate, Store-in-Store, Retail Sales
About The Position
Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They work toward sales and quality-of-sale targets while delivering an excellent customer experience. The role includes training in the store-in-store experience, products, processes, systems, and reference resources, along with skills practice, knowledge sharing, and store operations. Associates proactively attract potential customers, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position requires a high school diploma or GED, at least 18 years of age, and legal authorization to work in the United States. Travel is not required. The stated hourly base pay is $18.00, plus $5.00 per hour during training. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives; actual incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Effective at balancing customer experience and performance goals.
- Desire to work alongside peers and store leaders, learn and share knowledge, serve customers, and provide resolutions to issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment is preferred.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources; continue learning and improving skills.
- Practice skills, share knowledge, and participate in store operations.
- Build rapport, trust, and loyalty by providing friendly, personalized customer service and resolving customer needs.
- Balance customer experience with performance goals and exceed sales and quality-of-sale targets.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives, as stated in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
