Mobile Associate, Store in Store - Retail Sales

T-Mobile USA•Phoenix, AZ

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They create energy and excitement around T-Mobile products and services while engaging customers in a high-traffic retail environment. The role centers on building customer relationships, identifying needs, educating customers, demonstrating solutions, and recommending wireless products and services. Associates are expected to meet sales and quality-of-sale targets while providing exceptional customer experiences and helping customers use self-service tools, including the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review personal results and current promotions to stay prepared for customers, collaborate with nearby stores and teams, and take part in skills practice, knowledge sharing, and store operations. The role includes opening and closing procedures and securing kiosk cabinets and assets. Associates may perform price overrides for specialty offers specific to National Retail and proactively follow up with customers, capture referrals, and manage Be Back processes. The position requires a high school diploma or GED. Six months of customer service and/or sales experience is preferred, with retail experience preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The stated hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; incentives vary based on performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required capabilities: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to present T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding.
Identify customer needs and apply solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and guide customers in using the T-Mobile app and self-service options.
Complete training on the in-store experience, products, skills, processes, systems, and reference resources; continually learn and improve.
Review personal results, current promotions, and Hub updates to remain prepared to serve customers.
Partner with nearby store locations to fully onboard customers and support customer needs.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, personalized service and exceeding customer expectations.
Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build new and existing relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.
Meet sales performance targets and quality-of-sale metrics while providing exceptional customer experiences.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.