Mobile Associate, Store-in-Store - Retail Sales
About The Position
The Mobile Associate works as the face of T-Mobile inside a warehouse or club kiosk, providing customer service and sales support in a high-traffic retail environment. The role involves educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile’s warehouse and club member benefits. Associates use digital tools and product knowledge to meet changing customer needs and create positive customer experiences. During the first 90 days, associates receive on-the-job training in the store-in-store experience, products, processes, systems, and reference resources. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $18.00, plus $5.00 per hour during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: leadership, sales techniques, customer education, sales, customer communications, product knowledge, customer referrals, sales prospecting, consultative selling, customer needs identification, communication, customer satisfaction management, customer service, customer engagement, relationship building, and coaching.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Continue learning and improving skills to provide excellent customer experiences.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, engaging service; establish rapport, trust, and loyalty; and exceed customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
