Mobile Associate, Store in Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, serving customers in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions as technology and customer needs evolve. The role focuses on creating outstanding customer experiences and helping customers stay connected. Associates use digital tools and effective communication to explain T-Mobile products and warehouse/club member benefits. They complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice, knowledge sharing, and store operations. Associates build rapport, trust, and loyalty; proactively attract potential customers; and follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers. The stated hourly base pay is $20.50, plus $5.00 per hour in training pay. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse/club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations while continuously improving customer service skills.
- Provide friendly, exceptional service, establish rapport and trust, and exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
