Mobile Associate, Store in Store - Retail Sales

T-Mobile•Sandusky, OH

19d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand inside National Sales partner locations. They work in high-traffic retail environments, engaging customers, identifying needs, and educating, demonstrating, and recommending T-Mobile products and services. The role focuses on building customer relationships and delivering strong sales and service results while meeting quality-of-sale metrics. Associates use digital tools and solution-based selling to help customers select wireless solutions, complete onboarding, and learn to use the T-Mobile app and self-service tools. They complete training and ongoing learning about products, processes, systems, and resources, review results and promotions, and coordinate with nearby T-Mobile stores and teams to support onboarding and customer needs. They also help with kiosk operations, including opening and closing procedures and securing kiosk cabinets and assets. The position pays a base rate of $18 per hour, with an additional $5 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills include coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
Identify customer needs and use solution-based selling techniques to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to self-serve and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results and current promotions to remain customer-ready.
Continue learning and practicing skills, sharing knowledge, and performing store operations, including opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty through friendly, customer-focused service and seek to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customer experiences, including account setup, device support, and account servicing.
Partner with nearby store locations to properly and fully onboard customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.