Mobile Associate, Store-In-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging customers and helping them evaluate solutions as technology and customer needs evolve. The role focuses on creating outstanding customer experiences by educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile warehouse/club member benefits. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide a strong customer experience.
- Practice skills, share knowledge, and perform store operations.
- Build rapport, trust, and loyalty by matching the pace of each customer and providing friendly, personalized service.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Access to commuter and transit programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
