Mobile Associate, Store-in-Store, Retail Sales
About The Position
Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They work in a high-traffic retail environment to engage customers, understand their needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on sales performance, quality of sale, and delivering exceptional customer experiences through relationship-building and solution-based selling. Associates use digital self-service tools and support customers with onboarding, including helping them understand how to use the T-Mobile app. They complete training and stay current on products, promotions, processes, and systems. They also partner with nearby T-Mobile store teams to support customer onboarding, device support, account setup, and servicing. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.
Nice To Haves
- Six months of customer service and/or sales experience; retail experience preferred.
Responsibilities
- Engage proactively with a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile solutions.
- Leverage digital self-service tools during customer interactions and onboarding.
- Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
- Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
- Complete training on the in-store experience, products, processes, systems, and reference resources.
- Review personal results, current promotions, and Hub updates to remain customer-ready.
- Continuously learn and improve skills to provide a strong customer experience.
- Partner with nearby store locations to fully onboard customers.
- Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
- Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
- Build rapport, trust, and loyalty by adapting to customers and providing exceptional service.
- Proactively contact potential customers to drive sales activity.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for specialty offers specific to National Retail.
- Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.
- Hourly training pay of $5 per hour during the first 90 days, in addition to the stated $18 hourly base pay.
- After training, eligibility for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
