Mobile Associate, Store-In-Store - Retail Sales

T-Mobile•Brunswick, GA

3d•Onsite

About The Position

The Mobile Associate is the face of T-Mobile inside a warehouse or club kiosk, delivering customer service and sales in a high-traffic retail setting. The role involves educating customers about products and services, demonstrating solutions, and recommending options that meet their needs. Associates use digital tools and product knowledge to explain the value of T-Mobile's warehouse and club member benefits and create positive customer experiences. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They continue to develop their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. Upon completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile's warehouse and club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Continuously learn and improve skills to provide excellent customer experiences.
Practice skills, share knowledge, and participate in store operations.
Build rapport, trust, and loyalty by matching the pace of customers and providing friendly, exceptional service.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.