Mobile Associate, Store In Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions while showcasing the value of T-Mobile's warehouse and club member benefits. The role includes training in the store-in-store experience, products, processes, systems, and reference resources, along with ongoing skills practice, knowledge sharing, and store operations. Associates who complete on-the-job training within the first 90 days promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- Effective at balancing customer experience and performance goals.
- Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and provide resolutions to issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage with a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile's warehouse and club member benefits.
- Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide a strong customer experience.
- Practice skills, share knowledge, and perform store operations.
- Establish rapport, trust, and loyalty by providing friendly, exceptional service and adapting to customers' pace.
- Balance customer experience with performance goals and exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Work alongside peers and store leaders, sharing knowledge and helping resolve customer issues.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
- Hourly training pay of $5.00 per hour during the first 90 days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
