Mobile Associate, Store in Store - Retail Sales

T-Mobile•Moore, OK

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers about products and services, demonstrate solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role focuses on delivering outstanding customer experiences while helping customers stay connected and driving sales. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. The position offers opportunities for career growth and an annual stock grant. T-Mobile offers eligible employees a broad benefits package, including health coverage, retirement and stock programs, paid time off, family support, education assistance, insurance options, and discounts. The company is an equal opportunity employer and provides reasonable accommodations during the application and interview process.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Customer advocacy and a focus on customer satisfaction.
Ability to balance customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and provide resolutions to issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
Continuously learn and improve skills to provide the best possible customer experience.
Practice skills, share knowledge, and participate in store operations.
Build rapport, trust, and loyalty by providing friendly, engaging service and matching the pace of each customer.
Provide exceptional service and exceed customer expectations while balancing customer experience and performance goals.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Work alongside peers and store leaders, sharing knowledge and helping resolve customer issues.