Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Canton, MI

10d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, delivering customer experiences in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions while helping customers stay connected. The role involves using digital tools, learning evolving products and processes, and building customer relationships to support sales. During the first 90 days, associates receive on-the-job training and hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources; continue learning and improving.
Practice skills, share knowledge, and perform store operations.
Provide friendly, exceptional customer service and exceed customer expectations by establishing rapport, trust, and loyalty.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Eligible for an annualized incentive target of $18,000 per year after training and promotion to Mobile Expert; actual incentives vary by performance and full-time status.