Mobile Associate, Store in Store- Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging with customers, educating them about products and services, demonstrating solutions, and explaining the value of T-Mobile warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue building their skills through practice and knowledge sharing. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide a strong customer experience.
- Practice skills, share knowledge, and support store operations.
- Provide friendly, exceptional service by building rapport, trust, and loyalty, matching each customer's pace, and exceeding expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance and access to commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
