Mobile Associate, Store in Store - Retail Sales

T-Mobile•Santa Fe, NM

10d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, providing customer service and sales in a high-traffic retail environment. They use digital tools to educate customers, demonstrate and recommend products and solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The position includes training on the store-in-store experience, products, processes, systems, and reference resources, with continued skills practice and knowledge sharing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role pays an hourly base rate of $19.50, plus $5.00 per hour during training; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse and club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills, share knowledge, and perform store operations.
Provide friendly, personalized customer experiences by building rapport, trust, and loyalty and adapting to the customer’s pace.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Identify customer needs and recommend suitable products and solutions.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.