Mobile Associate, Store-in-Store - Retail Sales
About The Position
The Mobile Associate is the face of T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. The role involves educating customers, demonstrating products, recommending solutions, and highlighting T-Mobile warehouse or club member benefits. Associates use digital tools and product knowledge to provide excellent customer experiences and help customers stay connected. They complete training on the store-in-store experience, products, systems, processes, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. After completing the initial on-the-job training period, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays an hourly base rate of $18, plus $5 per hour in training pay during the first 90 days; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- Required communication, relationship-building, customer education, sales, customer communication, customer satisfaction management, product knowledge, leadership, customer referral, sales prospecting, sales technique, consultative selling, customer service, customer engagement, coaching, and customer-needs identification skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile's warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, personalized service, build rapport and trust, and work to exceed customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
