Mobile Associate, Store in Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, serving customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse/club member benefits while helping customers stay connected. The role emphasizes creating excellent customer experiences, building rapport and trust, and meeting changing customer needs as technology evolves. Associates complete training in the store-in-store experience, products, skills, processes, systems, and reference resources. During the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays an hourly base rate of $18, plus $5 per hour during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives; actual incentives vary by performance and full-time status. Employees are also eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
- Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
- Practice skills, share knowledge, and support store operations while continuously improving product and service knowledge.
- Provide friendly, exceptional customer service and exceed customer expectations.
- Build rapport, trust, and loyalty by connecting with customers personally and matching their pace.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Identify customer needs and use consultative selling and sales techniques to recommend solutions.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
