Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Chillicothe, OH

20d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They use solution-based selling and digital self-service tools to recommend wireless solutions, demonstrate their value, and help customers use the T-Mobile app. Associates are responsible for meeting sales and customer-experience targets while providing quality service. The role includes completing training on the in-store experience, products, processes, systems, and reference resources; reviewing performance results and current promotions; practicing and sharing skills; and supporting store operations, including opening and closing procedures and securing kiosk assets. Associates work with nearby store teams and leaders to support customers with account setup, device support, and account servicing. The role also involves customer follow-up, referrals, and relationship-building. After completing on-the-job training within the first 90 days, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, education, and product demonstrations.
Identify customer needs and use solution-based selling to recommend and demonstrate T-Mobile products and services.
Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app for wireless needs.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional customer service and work to exceed customer expectations.
Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Partner with nearby store locations, leadership, and teams to support customer account setup, device support, and account servicing.