Mobile Associate, Store-in-Store, Retail Sales

T-Mobile USA•Freehold, NJ

23d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand at National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. Associates use solution-based selling and digital self-service tools to recommend wireless solutions, support onboarding, and help customers use the T-Mobile app. The position combines sales performance with a focus on customer satisfaction and quality of sale. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and stay informed about personal results and current promotions. They collaborate with nearby T-Mobile stores and teams to support account setup, device support, and account servicing. The role also includes kiosk operations, opening and closing procedures, securing kiosks and assets, and reporting lost keys or assets. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and advocacy, and the ability to connect with customers in an authentic and engaging way.
Ability to balance customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and demonstrate the value of T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend products and services.
Help customers onboard and learn to self-serve using the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources.
Review personal results, promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to support customer onboarding.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, lock and secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport and trust with customers and provide exceptional service while balancing customer experience and performance goals.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.