Mobile Associate, Store-in-Store, Retail Sales

T-Mobile • Bartlett, TN

4d • Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on meaningful customer interactions, solution-based selling, digital self-service tools, customer onboarding, and achieving sales and quality-of-sale targets while providing an exceptional customer experience.

Associates complete training on T-Mobile’s in-store experience, products, processes, systems, and resources, and continue developing their skills. They review their results, promotions, and updates to remain customer-ready. They also collaborate with nearby store locations and leadership to support customers with account setup, device support, and account servicing. Store operations include practicing skills, sharing knowledge, opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets to a manager.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Educate customers about wireless solutions, onboarding, self-service options, and the T-Mobile app.
• Build customer relationships, provide exceptional service, and work to exceed customer expectations and sales and quality-of-sale targets.
• Complete training on the in-store experience, products, processes, systems, and reference resources; continuously learn and improve skills.
• Review personal results, current promotions, and Hub updates to remain customer-ready.
• Partner with nearby store locations to support proper customer onboarding and collaborate with nearby leadership and teams on account setup, device support, and account servicing.
• Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Proactively contact potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED