Mobile Associate, Store-in-Store - Retail Sales
About The Position
Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand in National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on achieving sales and quality-of-sale targets while providing an exceptional customer experience and helping customers use digital self-service tools, including the T-Mobile app. Associates complete training on the in-store experience, products, processes, and systems; review personal results and current promotions; and continually develop their skills. They collaborate with nearby stores and leadership to support onboarding, device support, and account servicing. Store responsibilities include practicing skills, sharing knowledge, carrying kiosk cabinet keys, securing kiosks and assets, and reporting lost keys or assets. The position also involves prospecting, customer follow-up, referrals, Be Back processes, and price overrides for specialty National Retail offers.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.
Nice To Haves
- Six months of customer service and/or sales experience; retail experience preferred.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
- Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
- Help customers understand self-service options and use the T-Mobile app for their wireless needs.
- Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; continuously learn and improve skills.
- Review personal results, promotions, and Hub updates to remain customer-ready.
- Partner with nearby store locations to fully onboard customers.
- Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
- Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
- Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
- Proactively reach out to potential customers to drive sales activity.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for specialty offers specific to National Retail.
- Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
- Meet sales performance targets and quality-of-sale metrics.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Backup care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Hourly training pay of $5.00 per hour during the first 90 days, in addition to the stated $18.00 hourly base pay.
- After completing training and promoting to Mobile Expert, eligibility for an annualized incentive target of $18,000, varying based on performance and full-time status.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
- Full- and part-time employees have access to the same benefits when eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
