Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Laurel, MD

19d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They create energy and excitement around T-Mobile products and services, engage customers in high-traffic retail environments, and build relationships through meaningful interactions. They identify customer needs, educate and demonstrate solutions, and recommend products and services to provide strong customer experiences and meet sales and quality targets. The role involves using digital tools throughout customer interactions and onboarding, including helping customers understand how to use the T-Mobile app and self-serve tools. Associates complete training on the in-store experience, products, processes, and systems, and stay current on promotions and updates. They also practice and share skills, support store operations and opening and closing procedures, and help secure kiosk cabinets and assets. Within the first 90 days, associates receive on-the-job training and hourly training pay. After training, they promote to Mobile Expert and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passion for customer satisfaction and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and communicating the value of T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard, understand self-service options, and use the T-Mobile app for their wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to stay customer-ready.
Continuously develop skills and share knowledge, and partner with nearby stores to support customer onboarding.
Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.