Mobile Associate, Store in Store - Retail Sales

T-Mobile USA•Independence, MO

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers about products and services, demonstrate solutions, and recommend options to help customers stay connected. The role requires delivering outstanding customer experiences while supporting sales activity and showcasing the value of T-Mobile’s warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue building skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. The role offers an hourly base pay of $18.00, plus $5.00 per hour during training. Employees are eligible for an annual stock grant. T-Mobile describes opportunities for career growth and provides a range of benefits to eligible full-time and part-time employees.

Requirements

High school diploma or GED.
Effective at balancing customer experience and performance goals.
Desire to be part of the T-Mobile store team and willingness to work alongside peers and store leaders.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse and club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Continuously learn and improve skills to provide customers with the best possible experience.
Practice skills, share knowledge, and support store operations.
Build rapport, trust, and loyalty by matching the pace of customers and providing friendly, personalized service.
Provide exceptional service and work to exceed customer expectations.
Proactively attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Work alongside peers and store leaders, sharing knowledge and helping resolve customer issues.