Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Flagstaff, AZ

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on sales performance, exceptional customer experiences, and quality of sale metrics. Associates use digital tools and solution-based selling to help customers choose wireless solutions and learn to self-serve through the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and reference resources, and stay informed about results and promotions. The role also involves coordinating with nearby stores and teams, supporting customer onboarding and account needs, and completing kiosk operations and security procedures. The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. The hourly base pay is $19.50, with $5.00 per hour training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Passion for customer satisfaction and customer advocacy; ability to connect authentically with customers.
Ability to balance customer experience and performance goals.
Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Educate customers and demonstrate the value of T-Mobile products and services.
Identify customer needs and use solution-based selling techniques to recommend appropriate wireless solutions.
Onboard customers and help them understand how to self-serve and use the T-Mobile app for wireless needs.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by matching the customer’s pace and providing attentive service.
Proactively contact potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Balance customer experience with performance goals and contribute to team practices and issue resolution.