Mobile Associate, Store in Store - Retail Sales

T-Mobile USA•Woodbury, MN

11d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand inside National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role uses solution-based selling and digital tools to recommend wireless solutions and help customers learn to use self-service options, including the T-Mobile app. Associates are expected to meet sales and quality-of-sale targets while delivering exceptional customer experiences. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and review personal results and current promotions to remain customer-ready. They collaborate with nearby stores and their leadership teams to support customer onboarding, device support, and account services. The position also includes practicing skills, sharing knowledge, supporting store operations, completing opening and closing procedures, securing kiosk assets, and reporting lost keys or assets. Associates may proactively contact prospective customers, follow up with customers, capture referrals, manage Be Back processes, and perform price overrides for National Retail specialty offers. The hourly base pay is $19.50, with an additional $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills include coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail environment preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to demonstrate T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to use self-service tools, including the T-Mobile app.
Complete training on the in-store experience, skills, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to properly onboard customers.
Practice skills, share knowledge, and perform store operations and opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, engaging service and meeting customer expectations.
Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.