Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•St. George, UT

46d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, working in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions as technology and customer needs evolve. The role focuses on creating exceptional customer experiences and helping customers stay connected. Associates engage with a broad range of customers, use digital tools, communicate the value of T-Mobile’s warehouse/club member benefits, and attract potential customers to drive sales. They complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice, knowledge sharing, and store operations. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After completing training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The role includes a broad benefits package for eligible full- and part-time employees.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: customer education, sales, customer communications, product knowledge, customer referrals, sales prospecting, consultative selling, coaching, customer needs identification, communication, leadership, customer satisfaction management, sales techniques, customer service, customer engagement, and relationship building.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations.
Provide friendly, exceptional customer service and tailor interactions to customers’ pace and needs.
Build rapport, trust, and loyalty with customers and exceed customer expectations.
Proactively attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Annualized incentive target of $18,000 after training, with actual incentives varying by performance and full-time status.
Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.