Mobile Associate, Store In Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They use digital tools and product knowledge to educate customers, demonstrate and recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role emphasizes creating excellent customer experiences, building rapport and trust, and helping customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status. The position offers a $19.50 hourly base pay, plus $5.00 per hour training pay during the initial training period. Employees are eligible for an annual stock grant. T-Mobile provides benefits to eligible full- and part-time employees, including health and financial benefits, paid time off, family support, and other optional programs. The company describes career growth opportunities and is an Equal Opportunity Employer.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide a strong customer experience.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, engaging service; build rapport, trust, and loyalty; and exceed customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
