Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Hot Springs, AR

About The Position

Mobile Associates, Store-in-Store are members of T-Mobile’s Retail Team who represent the brand within National Sales partner locations. They engage customers in busy retail settings, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role uses solution-based selling and digital self-service tools to recommend wireless solutions, support onboarding, and help customers use the T-Mobile app. Associates work to meet sales, customer-experience, and quality-of-sale targets while providing service that reflects T-Mobile’s standards. Associates complete training on the in-store experience, products, processes, systems, and resources; review performance results and current updates; and continue developing their skills. They collaborate with nearby stores and teams to support customers with account setup, device support, and account servicing. The position also includes store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets to a manager. Associates may conduct outreach, follow up with customers, capture referrals, manage Be Back processes, and perform price overrides for National Retail specialty offers. The listed hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app for wireless needs.
Complete training and continually develop knowledge of the in-store experience, products, processes, systems, and reference resources.
Review personal results, promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations and teams to support customer onboarding, account setup, device support, and account servicing.
Practice skills, share knowledge, and participate in store operations and opening and closing procedures.
Carry kiosk cabinet keys, lock and secure kiosks and assets, and report lost keys or assets to a manager.
Provide friendly, engaging service; build rapport, trust, and loyalty; and work to exceed customer expectations and performance goals.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.