Mobile Associate, Store-in-Store, Retail Sales

T-Mobile•Murfreesboro, TN

25d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They work in high-traffic retail environments, engaging customers, building relationships, identifying needs, and educating customers about T-Mobile products and services. Associates use digital tools and solution-based selling to recommend wireless solutions and help customers learn to self-serve through the T-Mobile app. They are expected to meet performance and quality-of-sale targets while providing an exceptional customer experience. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and review results and promotions to remain customer-ready. The role also involves coordinating with nearby store teams to support onboarding and account service, following store operating and security procedures, and supporting sales follow-up and referrals. After completing the first 90 days of on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, share best practices, and resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage customers in a high-traffic retail environment and communicate the value of T-Mobile solutions.
Use digital tools and self-service resources during customer interactions and onboarding.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; continuously learn and improve skills.
Review personal results, promotions, and updates on the Hub to remain customer-ready.
Partner with nearby store locations to fully onboard customers and support the customer experience.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty while providing exceptional service and working to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, and manage Be Back processes.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
Eligible for an annualized incentive target of $18,000 per year after training when promoted to Mobile Expert.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Career growth and development opportunities.