Mobile Associate, Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, delivering customer experiences in a high-traffic retail environment. They educate customers about products and services, demonstrate and recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role includes completing training on the store-in-store experience, products, processes, systems, and reference resources, as well as ongoing practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay during the training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, customer needs identification, communication, relationship building, customer education, sales, customer communications, and customer satisfaction management.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment (preferred).
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources; continue learning and improving.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, exceptional customer service and adapt to each customer’s pace and needs.
- Build rapport, trust, and loyalty with customers, and exceed customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Identify customer needs and use consultative selling and sales techniques to recommend solutions.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
