MMA Care Manager

Independent Living Systems, LLC • Miami, FL, US, FL

9d

About The Position

The MMA Care Manager manages and coordinates comprehensive care for individuals enrolled in the Managed Medical Assistant (MMA) Program who qualify for care management services. The role ensures members receive coordinated, person-centered services that promote health, well-being, independence, and quality of life. The Care Manager assesses individual needs, develops person-centered care and discharge plans, coordinates services and supports, facilitates transitions between care settings, and monitors progress to adjust care plans as needed.

The MMA Care Manager works closely with multidisciplinary teams, including healthcare providers, social workers, families, and community resources, to streamline access to care and necessary services. Serving as an advocate and liaison between members, families, and the care delivery system, the role helps ensure that care aligns with clinical guidelines, individual preferences, and program requirements while supporting optimal outcomes throughout the member’s care journey.

Requirements

• Florida-licensed registered nurse (RN) with at least two years of experience with pediatric, pregnant, or medically complex populations; or Florida-licensed practical nurse (LPN) with four years of experience with those populations; or a Master of Social Work (MSW) degree with at least one year of related professional experience with those populations.
• Two years of experience in care management, care coordination, or a related healthcare role.
• Proficiency in electronic health records (EHR) and basic computer applications.

Nice To Haves

• Certification in Case Management (CCM) or equivalent.
• Familiarity with healthcare systems, community resources, and social service programs relevant to SMI care.
• Experience working within multidisciplinary healthcare teams and community-based organizations.
• Familiarity with trauma-informed care or behavioral health interventions and supports.

Responsibilities

• Demonstrate commitment to the organization’s mission and model ILS Experience Standards of Excellence.
• Assess member needs, identify care gaps, and assist members in developing a person-centered care plan.
• Monitor member progress and adjust care plans as necessary to address changing needs and ensure continuity of care.
• Coordinate access to services and care across the continuum, and facilitate communication with providers and community resources.
• Provide education and support on available resources, treatment adherence, disease management, and self-advocacy.
• Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
• Stay informed about current treatment trends, research, and community resources to provide up-to-date information.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time