MM Manager - Foreclosure Administration

MidFirst Bank•Oklahoma City, OK

9d•Onsite

About The Position

MidFirst Bank is seeking a proactive, people-focused leader to oversee daily workflow and performance in its Foreclosure department. The role serves as a key point of contact among the department, attorney firms, vendors, and internal business units, ensuring foreclosure processes are completed timely, accurately, and in compliance with regulatory requirements. The manager leads a team of 12–15 employees, maintains operational controls, resolves escalated issues, and identifies and implements sustainable process improvements. This is a full-time, on-site role in Oklahoma City, Oklahoma; remote and hybrid options are not available. The position averages approximately 45 hours per week, with occasional overtime as needed and flexibility in start and end times.

Requirements

5–7 years of operations management experience.
Bachelor’s degree in a business-related field.
Proficiency with computers and Microsoft Excel, including pivot tables.
Ability to pull, review, and analyze reports from application-based systems.
Comfort with data mining, following process flowcharts, and learning new systems and processes.
Strong organizational skills.
Self-awareness and ability to work effectively with a variety of personalities.
Proactive approach and strong sense of ownership and accountability.
Coaching and people development skills.
Confidence reaching out directly to attorneys, vendors, and partners to ask questions and resolve issues.

Nice To Haves

Strong leadership skills and ability to monitor, motivate, and develop employees to meet and exceed performance goals.
Ability to make timely, informed decisions within assigned authority and recognize when to escalate concerns.
Ability to lead initiatives, manage competing priorities, and guide staff through process and organizational changes.
Demonstrated success managing projects and implementing process improvements.
Exceptional analytical and creative problem-solving skills, with the ability to work independently and collaboratively.
Excellent verbal and written communication skills, including confidence leading meetings and conveying information.
Experience in mortgage servicing, default, compliance, or legal environments.
Strong risk management mindset and comfort working in a highly controlled, audited environment.

Responsibilities

Lead, coach, mentor, and develop a team of 12–15 employees to improve quality, productivity, and achievement of service-level goals.
Manage team workloads, distribute assignments, and balance team capacity according to operational demands.
Monitor daily performance through queue oversight, dashboards, one-on-ones, team meetings, and daily huddles.
Monitor key performance indicators and deadlines, and hold the team accountable to mitigate risk.
Facilitate communication among the Foreclosure department, attorney firms, vendors, and MidFirst Bank business units, emphasizing timely processing by attorneys.
Build and maintain effective working relationships with attorney firms, vendors, business partners, and staff management.
Administer the department’s internal control structure, including control report oversight, audits, and regulatory compliance.
Research and resolve escalated issues in a timely manner.
Oversee operational controls and ensure adherence to policies and procedures.
Identify process breakdowns, outdated practices, and inefficiencies, and implement sustainable process improvements.
Contribute to department strategy and strategic initiatives through process improvements.
Proactively support the team and bridge workflow gaps as needed.
Manage projects and perform other duties as assigned.