MM Manager - Foreclosure Administration

MidFirst Bank•Oklahoma City, OK

8d•Onsite

About The Position

MidFirst Bank is seeking a proactive, people-focused leader to oversee daily workflow and performance in its Foreclosure department. The role serves as a key contact among the department, attorney firms, vendors, and internal business units, ensuring foreclosure processes are completed accurately, on time, and in compliance with regulatory requirements. The manager leads a team of 12–15 employees, manages workloads and performance, oversees operational controls, resolves escalated issues, and identifies and implements sustainable process improvements. This position also supports projects and departmental strategy and helps bridge workflow gaps as needed. This is a full-time, on-site position in Oklahoma City, Oklahoma; remote and hybrid work are not available. The schedule is approximately 45 hours per week, with occasional overtime as needed and flexibility required with start and end times.

Requirements

5–7 years of operations management experience.
Bachelor’s degree in a business-related field.
Strong leadership skills, including the ability to monitor, motivate, and develop employees toward performance goals.
Ability to make timely, informed decisions within assigned authority and recognize when to escalate concerns.
Ability to lead initiatives, manage competing priorities, and guide staff through process and organizational changes.
Demonstrated success managing projects and implementing process improvements.
Exceptional analytical and creative problem-solving skills, with the ability to work independently and collaboratively.
Excellent verbal and written communication skills, including the ability to lead meetings confidently and convey information.
Strong risk-management mindset and comfort working in a highly controlled, audited environment.
Computer proficiency, including Microsoft Excel and pivot tables.
Ability to pull, review, and analyze reports from application-based systems.
Comfort with data mining, following process flowcharts, and learning new systems and processes.
Strong organization, ownership, accountability, and self-awareness, and the ability to work effectively with a variety of personalities.
Confidence contacting attorneys, vendors, and partners directly to ask questions and resolve issues.

Nice To Haves

Experience in mortgage servicing, default, compliance, or legal environments.
Coaching and people-development skills.

Responsibilities

Lead, coach, mentor, and develop a team of 12–15 employees to improve quality, productivity, and achievement of service-level goals.
Manage workloads, distribute assignments, and balance team capacity according to operational demands.
Monitor daily performance through queue oversight, dashboards, one-on-ones, team meetings, and daily huddles.
Monitor KPIs and deadlines and hold the team accountable to help mitigate risk.
Facilitate communication among the Foreclosure department, attorney firms, vendors, and MidFirst Bank business units, with emphasis on timely attorney processing.
Build and maintain effective working relationships with attorney firms, vendors, business partners, staff, and management.
Administer the department’s internal control structure, including control report oversight, audits, and regulatory compliance.
Research and resolve escalated issues in a timely manner.
Oversee operational controls and ensure adherence to policies and procedures.
Identify process breakdowns, outdated practices, and inefficiencies, and implement sustainable process improvements.
Contribute to department strategy and strategic initiatives.
Proactively support the team and bridge workflow gaps as needed.
Manage projects and perform other duties as assigned.