MM Assistant Manager - Foreclosure Support

MidFirst Bank•Oklahoma City, OK

8d•Onsite

About The Position

MidFirst Bank is seeking a proactive, people-focused leader to oversee daily workflow and performance in the Foreclosure department. Responsibilities may include managing foreclosure deadlines, figures, quality control, and other support functions. The role is a key point of contact between the Foreclosure department, attorney firms, vendors, and internal business units, ensuring foreclosure processes are completed on time, accurately, and in compliance with regulatory requirements. The ideal candidate is a hands-on leader who builds strong relationships, is comfortable in a regulatory environment, and takes a proactive approach to leading a team. This is a full-time, on-site position in Oklahoma City, Oklahoma. The schedule is approximately 45 hours per week, with occasional overtime as needed and flexibility in start and end times required. Remote and hybrid options are not available.

Requirements

3–5 years of management experience.
Bachelor’s degree in a business-related field, or commensurate work history of 5–7 years in an operational, financial services, mortgage servicing, or corporate environment in lieu of a degree.
Demonstrated success managing or leading a team, including performance, productivity, and engagement, with a background in process improvement.
Strong leadership skills, including the ability to monitor, motivate, and develop employees to reach and exceed performance goals.
Ability to make timely, informed decisions within assigned authority and recognize when to escalate concerns.
Exceptional analytical and creative problem-solving skills, with the ability to work independently and collaboratively.
Excellent verbal and written communication skills, including confidence leading meetings and conveying information.
Strong risk management mindset and comfort working in a highly controlled, audited environment.
Proficiency with computers and Microsoft Excel, including pivot tables.
Ability to pull, review, and analyze reports from application-based systems.
Comfort with data mining, following process flowcharts, and learning new systems and processes.
Strong organizational skills, self-awareness, and ability to work effectively with a variety of personalities.
Coaching and people development skills.
Confidence reaching out directly to attorneys, vendors, and partners to ask questions and resolve issues.

Nice To Haves

Experience in mortgage servicing, default, compliance, or legal environments.

Responsibilities

Lead, coach, mentor, and develop a team of 12–15 employees to improve quality, productivity, and achievement of service-level goals.
Manage team workload, distribute assignments, and balance capacity according to operational demands.
Monitor daily performance through queue oversight, dashboards, one-on-ones, team meetings, and daily huddles.
Monitor key performance indicators and deadlines, holding the team accountable to mitigate risk.
Facilitate communication among the Foreclosure department, attorney firms, vendors, and MidFirst Bank business units, emphasizing timely processing by attorneys.
Build and maintain effective working relationships with attorney firms, vendors, business partners, staff, and management.
Administer the department’s internal control structure, including control report oversight, audits, and regulatory compliance.
Research and resolve escalated issues in a timely manner.
Oversee operational controls and ensure adherence to policies and procedures.
Work collaboratively with management to identify process breakdowns and inefficiencies, recommend solutions, and implement process updates to maintain and improve operations.