MM Assistant Manager - Foreclosure Support

MidFirst Bank•Oklahoma City, OK

9d•Onsite

About The Position

MidFirst Bank is seeking a proactive, people-focused leader for its Foreclosure department. The MM Assistant Manager oversees daily workflow and performance, which may include foreclosure deadlines, figures, quality control, and other support functions. This position serves as a key point of contact among the Foreclosure department, attorney firms, vendors, and internal business units, ensuring foreclosure processes are completed timely, accurately, and in compliance with regulatory requirements. The ideal candidate is a hands-on leader who builds strong relationships, is comfortable working in a regulatory environment, and takes a proactive approach to leading a team. This full-time, on-site position is based in Oklahoma City, Oklahoma. The schedule is approximately 45 hours per week, with occasional overtime as needed, and requires flexibility with start and end times. Remote and hybrid options are not available.

Requirements

3–5 years of management experience.
Bachelor's degree in a business-related field.
In lieu of a degree, 5–7 years of commensurate work history in an operational, financial services, mortgage servicing, or corporate environment may be considered. This experience must include demonstrated success managing or leading a team, including performance, productivity, engagement, and process improvement.
Proficiency with computers and Microsoft Excel, including pivot tables.
Ability to pull, review, and analyze reports from application-based systems.
Comfort with data mining, following process flowcharts, and learning new systems and processes.

Nice To Haves

Strong leadership skills and the ability to monitor, motivate, and develop employees to reach and exceed performance goals.
Ability to make timely, informed decisions within assigned authority and know when to escalate concerns.
Exceptional analytical and creative problem-solving skills, with the ability to work independently and collaboratively.
Excellent verbal and written communication skills, including the ability to confidently lead meetings and convey information.
Experience in mortgage servicing, default, compliance, or legal environments.
Strong risk management mindset and comfort working in a highly controlled, audited environment.
Proactive approach and strong sense of ownership and accountability.
Strong organizational skills.
Self-awareness and ability to work effectively with a variety of personalities.
Coaching and people development skills.
Confidence in reaching out directly to attorneys, vendors, and partners to ask questions and resolve issues.

Responsibilities

Lead, coach, mentor, and develop a team of 12–15 team members to improve quality, productivity, and achievement of service level goals.
Manage team workload, distribute assignments, and balance team capacity according to operational demands.
Monitor daily performance through queue oversight, dashboards, one-on-ones, team meetings, and daily huddles.
Monitor and hold the team accountable for key performance indicators and deadlines to mitigate risk.
Facilitate communication among the Foreclosure department, attorney firms, vendors, and MidFirst Bank business units, emphasizing timely processing by attorneys.
Build and maintain effective working relationships with attorney firms, vendors, business partners, and staff management.
Administer the department's internal control structure, including control report oversight, audits, and regulatory compliance.
Research and resolve escalated issues in a timely manner.
Oversee operational controls and ensure adherence to policies and procedures.
Work collaboratively with management to identify process breakdowns and inefficiencies, recommend solutions, and implement process updates to maintain and improve operations.