Mitigation Technician

Dry Force Corp•Panama City Beach, FL

About The Position

The Mitigation Technician is a key leadership role on Serclean’s water mitigation team. The position manages jobsite activity, oversees technicians, and ensures water damage mitigation projects are completed safely, efficiently, and in accordance with IICRC and company standards. The role also involves identifying additional service opportunities and working with the sales team to ensure accurate project scope and customer satisfaction. The technician is expected to model professionalism, follow Standard Operating Procedures, and deliver exceptional service.

Requirements

High school diploma or equivalent.
At least 2 years of water mitigation experience.
Demonstrated ability to lead a team on active job sites.
Effective communication and documentation skills.
Valid Georgia driver's license with a clean record.
Availability for a flexible schedule, including weekends and on-call work.
Ability to lift more than 50 pounds and perform physical labor in varied environments.
Ability to work in crawlspaces, attics, and tight spaces and use PPE in water-damaged environments.

Nice To Haves

IICRC certification in Water Damage Restoration (WRT) is strongly preferred.

Responsibilities

Perform water mitigation work, including controlled demolition, equipment setup, moisture mapping, and jobsite cleanup.
Identify additional scope needs and communicate them to the mitigation manager and customers as needed.
Lead on-site operations to maintain safety, organization, and proper workflow.
Use moisture meters and monitoring tools to track drying progress and complete daily documentation.
Enforce company safety policies and Standard Operating Procedures.
Operate and maintain a company vehicle responsibly.
Serve as the on-site point of contact for clients.
Oversee technicians and ensure mitigation projects meet applicable IICRC and company standards.