MITIGATION SCHEDULING AND DISPATCH COORDINATOR SERVPRO of Bountiful

Servpro•North Salt Lake, UT

52d•Onsite

About The Position

SERVPRO of Bountiful is looking for a Mitigation Scheduling and Dispatch Coordinator to keep our crews scheduled, customers informed, and daily operations running smoothly. You’ll help customers who may be dealing with stressful property damage situations. A calm attitude, clear communication, and dependable follow-through are essential.

Requirements

Excellent phone etiquette and strong communication and listening skills.
Ability to stay calm, organized, and professional under pressure.
Strong attention to detail and accurate documentation.
Ability to manage multiple requests and adapt to changing priorities.
Willingness to follow directions, learn procedures, and ask questions when needed.
Dependability, punctuality, and consistent follow-through.
Comfort using computers, email, and scheduling software.

Nice To Haves

Customer service, scheduling, or dispatch experience preferred.

Responsibilities

Answer incoming calls professionally and gather accurate customer and job information.
Schedule and dispatch mitigation crews according to job priorities and management direction.
Coordinate appointments, return visits, and schedule changes with customers and field teams.
Communicate arrival windows, delays, and updates promptly.
Keep schedules, job records, and messages accurate and current.
Follow instructions, company protocols, and established procedures.
Bring urgent concerns and scheduling conflicts to the appropriate manager.
Follow through on callbacks, messages, and outstanding scheduling needs.

Benefits

Health insurance
Opportunity for advancement
Paid time off
Vision insurance
401(k) matching
Company parties
Competitive salary
Dental insurance
Medical insurance, with the company paying 75% of the individual coverage premium.
Dental and vision plan options.
SIMPLE IRA with a company match of up to 3% of income.
Life insurance and a LegalShield plan option.
Five paid holidays.
One additional paid day off for your birthday.