SERVPRO Mitigation Technician

SERVPRO of Hendersonville, Haywood & Transylvania Counties•Franklin, NC

1d•$18 - $22•Onsite

About The Position

SERVPRO Team Bowles is hiring a Mitigation Technician for its Emergency Mitigation & Restoration Department in Franklin, North Carolina. The role responds to residential and commercial properties affected by water, fire, mold, sewage, and other property damage. Working alongside Crew Chiefs and other technicians, the technician performs emergency mitigation services, helps prevent further property damage, and prepares affected structures for restoration. No prior restoration experience is required; hands-on training and opportunities to earn industry-recognized certifications are provided at the company’s expense for qualifying employees. This is a hands-on, physically demanding position involving water extraction, structural drying, selective demolition, cleaning and disinfecting, mold remediation, equipment setup, contents handling, and job documentation. Technicians use company-provided iPads and software to record job-site conditions, equipment placement, moisture readings, and work performed. The role requires physical stamina, attention to detail, teamwork, customer service, and compliance with safety procedures. The company provides starting pay of $18–$22 per hour, based on experience and industry certifications, and offers opportunities for overtime and career advancement. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., but schedule flexibility is required for emergency response. Employees participate in an after-hours on-call rotation approximately one week per month and may need to work nights, weekends, holidays, overtime, or extended days. Emergency assignments may involve travel throughout the service area. The position is physically demanding and may involve confined or restricted areas, elevated heights, uncomfortable conditions, and exposure to restoration-related hazards while using appropriate protective equipment.

Requirements

Valid driver's license and an acceptable driving record meeting company insurance and driver eligibility requirements.
Eligible and willing to operate company vehicles and travel to emergency service locations as assigned.
Dependable attendance, punctuality, and a strong work ethic.
Ability to work well in a team environment and follow instructions.
Willingness to learn new skills, equipment, and restoration procedures.
Basic communication and organizational skills.
Ability to accurately document work using an iPad or other electronic devices.
Ability to work in challenging environments and respond calmly during emergencies.
Ability to meet scheduling and emergency on-call requirements, including availability during assigned on-call periods.
Ability to lift and carry equipment and materials weighing up to 50 pounds; use team lifting or mechanical assistance for heavier items.
Ability to stand, walk, bend, kneel, crouch, climb, and perform repetitive physical tasks for extended periods.
Ability to work in crawlspaces, attics, confined or restricted areas, and other challenging environments when properly trained and authorized.
Ability to climb ladders and work at elevated heights when required.
Ability to work in hot, cold, humid, dusty, wet, or otherwise uncomfortable conditions and perform demanding tasks while wearing protective equipment.
Ability to meet applicable medical evaluation, fit-testing, training, and other requirements for assigned respirator use.
Ability to work around potentially hazardous materials, contaminated water, mold, sewage, smoke residue, and other restoration-related hazards while following safety procedures and using protective equipment.
Ability to safely operate professional mitigation equipment and hand tools after appropriate training.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

Previous experience in water damage restoration, construction, demolition, or related trades.
High school diploma or GED.
Industry certifications or experience in restoration; pay is based in part on experience and certifications.

Responsibilities

Respond to emergency service calls involving water, fire, mold, sewage, and other property damage.
Extract water and remove standing water.
Set up, monitor, and remove drying equipment, including air movers, dehumidifiers, and other specialized equipment.
Assist with structural drying, moisture inspections, and moisture monitoring.
Perform selective demolition and remove damaged building materials, including drywall, flooring, insulation, and other affected materials.
Clean, disinfect, and remediate affected areas.
Assist with mold remediation, including containment setup, HEPA vacuuming, and detailed structural cleaning.
Perform specialized cleaning and mitigation involving contaminated or biohazard-affected materials.
Use personal protective equipment, including respirators, protective suits, gloves, and eye protection, as required.
Assist with moving, protecting, and handling customers’ furniture and personal belongings.
Document job-site conditions, equipment placement, moisture readings, and work performed using company-provided iPads and software.
Follow SERVPRO production procedures, job scopes, Crew Chief instructions, company safety policies, and applicable industry procedures.
Load, unload, clean, and maintain company vehicles, equipment, and supplies.
Maintain a clean, organized, and safe job site.
Communicate professionally with customers, supervisors, and team members.
Respond promptly to emergency assignments during scheduled on-call duty and travel to job sites as assigned.