Mitigation Project Coordinator

Paul Davis Restoration•Shrewsbury, MA

8d•Onsite

About The Position

Paul Davis Restoration is hiring an Inside Mitigation Project Coordinator at its Shrewbury operations. The company provides cleanup and repair services for commercial, residential, and institutional properties damaged by storms, fires, water, mold, and other disasters. Project coordinators support successful project management and help ensure compliance with program requirements, with the goal of developing subject matter expertise in their disciplines and applicable programs. This is a full-time, in-office position, Monday through Friday, from 8 a.m. to 5 p.m.

Requirements

More than 2 years of experience in general office administration or management.
Strong customer service skills.
Proficiency in Microsoft Office, particularly Word and Excel.
Self-motivated and proactive.
Ability to multitask effectively in a fast-paced office setting.
Excellent written and verbal communication skills.

Nice To Haves

Experience in the restoration, construction, or insurance industries is preferred.
Familiarity with project management systems is a plus.
Knowledge of industry-specific software systems is beneficial.

Responsibilities

Provide phone coverage at all times.
Make initial contact for all projects.
Set up projects in the internal project management system.
Schedule inspections and equipment pickups.
Assign technicians to new mitigation projects and ensure they have the information needed to complete the work effectively.
Assist project managers with obtaining work authorizations and certifications.
Ensure projects are properly linked across relevant systems and platforms.
Ensure compliance with customer contact and inspection scheduling deadlines.
Assist project managers with remaining compliance tasks and help track project status and upcoming deadlines.
Request project updates from project managers, especially as compliance deadlines approach.
Monitor the daily operations report and request feedback and updates from project managers on listed projects.
Update and manage the project tracking dashboard.
Sort and distribute relevant emails to the appropriate project manager.
Answer project managers’ questions, provide feedback, and make revisions as needed.
Maintain accurate project files and up-to-date work records, including work authorizations, contracts, certificates of completion, and other relevant documents.