Mitigation Project Manager
About The Position
Insurcomm Restoration, part of Fortify Companies, is hiring a field-based, full-time Mitigation Project Manager serving Wilmington/Jacksonville, North Carolina. The role leads emergency restoration projects for properties affected by fire, water, mold, wind, storms, vandalism, and related damage. The manager owns the project lifecycle from initial inspection and scope development through production oversight, billing, and final walkthrough, ensuring work is completed on time, within budget, and in accordance with company standards. The position manages approximately $1M or more in annual project volume and balances customer care, project profitability, quality, and operational accountability. Insurcomm Restoration provides restoration, reconstruction, and emergency response services and has more than 30 years of experience. As part of Fortify Companies, it operates within a platform serving more than 210 markets nationwide. The company emphasizes safety, empathy and service, urgency, predictable processes, and teamwork.
Requirements
- Strong experience in restoration, mitigation, or a related construction field.
- Proven ability to scope losses and write accurate estimates.
- Strong understanding of insurance restoration processes.
- Demonstrated leadership and project management experience.
- Strong communication, negotiation, and organizational skills.
- Ability to multitask and manage multiple active projects.
- Ability to maintain IICRC Water (WRT) certification.
- Willingness to obtain additional certifications, such as Mold, Fire, OSHA, or Biohazard certifications.
- Willingness to participate in an on-call rotation.
- Acceptable driving record.
- Reliable attendance and punctuality.
- Proficiency with job management software and Microsoft Teams.
- Team-oriented mindset and positive, solution-focused attitude.
Nice To Haves
- ASD certification.
- Xactimate proficiency.
- Experience managing $1M or more in annual restoration volume.
- Experience training or mentoring team members.
Responsibilities
- Inspect losses and determine accurate mitigation scopes and associated costs.
- Prepare detailed, profitable estimates for restoration losses involving fire, water, wind, vandalism, and related damage.
- Manage approximately $1M or more in annual project volume.
- Reach agreement with insurance adjusters and/or clients on scope and pricing.
- Define project expectations, including scope inclusions and exclusions and finished results.
- Obtain signed contracts and close restoration-related sales.
- Develop production budgets and pre-plan jobs for efficient execution.
- Coordinate daily production needs with the Project Coordinator.
- Communicate the scope of work to Crew Chiefs and Technicians and provide field support as needed.
- Oversee production on assigned projects to ensure quality control and scope completion.
- Conduct final walkthroughs with Crew Chiefs to confirm client satisfaction.
- Complete change orders, supplemental billings, and open item billings as needed.
- Assist with collections and support accounts receivable processes.
- Track equipment and materials used on jobs accurately.
- Analyze completed project profitability and estimate accuracy.
- Maintain weekly estimates-in-progress reporting.
- Attend weekly update meetings with accounts receivable and management.
- Complete daily documentation in PSA, including detailed file notes.
- Follow company policies and job workflow procedures.
- Provide oversight, accountability, and coaching to Restoration Technicians.
- Assist with recruiting and developing mitigation personnel.
- Participate in the on-call rotation.
Benefits
- Performance-based bonus opportunity.
- Comprehensive health, dental, and vision coverage.
- 401(k) with company match; the benefits listing specifies a 4% match.
- Generous paid time off and 9 paid holidays.
- Company vehicle or truck.
- Monthly company technology stipend or reimbursement.
- Company gear and branded materials, including $300 in swag bucks for the company merchandise site.
- Ongoing training and certification support, including paid training and certification advancement.
- Clear growth path within an expanding organization.
- Dental insurance.
- Disability insurance.
- Employee assistance program.
- Flexible spending account.
- Fuel card.
- Health insurance.
- Health savings account.
- Life insurance.
- Parental leave.
- Vision insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
