Mitigation Project Manager
About The Position
Insurcomm Restoration, part of Fortify Companies, is hiring a field-based, full-time Mitigation Project Manager for the Wilmington/Jacksonville, North Carolina area. The company provides restoration, reconstruction, and emergency response services for fire, water, mold, storms, and environmental hazards. The Mitigation Project Manager owns emergency restoration projects for families and businesses affected by fire, water, mold, wind, and storm damage. The role leads the full project lifecycle, from initial inspection and scoping through production oversight and final walkthrough, ensuring work is completed on time, within budget, and according to company standards. The manager balances customer care with project profitability and provides leadership, accountability, and coaching to restoration personnel. The role includes participating in an on-call rotation. Insurcomm offers a performance-based bonus opportunity, health and insurance benefits, retirement savings with company match, paid time off and holidays, a company vehicle, technology support, training, and certification advancement.
Requirements
- Strong experience in restoration, mitigation, or a related construction field.
- Proven ability to scope losses and write accurate estimates.
- Strong understanding of insurance restoration processes.
- Demonstrated leadership and project management experience.
- Strong communication, negotiation, and organizational skills.
- Ability to multitask and manage multiple active projects.
- Ability to maintain IICRC Water (WRT) certification.
- Willingness to obtain additional certifications, such as Mold, Fire, OSHA, or Biohazard certifications.
- Willingness to participate in an on-call rotation.
- Acceptable driving record.
- Reliable attendance and punctuality.
- Proficiency with job management software and Microsoft Teams.
- Team-oriented mindset with a positive, solution-focused attitude.
Nice To Haves
- ASD certification.
- Xactimate proficiency.
- Experience managing $1 million or more in annual restoration volume.
- Experience training or mentoring team members.
Responsibilities
- Inspect losses and determine accurate scopes of mitigation services and associated costs.
- Prepare detailed and profitable estimates for fire, water, wind, vandalism, and related restoration losses.
- Manage approximately $1 million or more in annual project volume.
- Reach agreement with insurance adjusters and/or clients on scope and pricing.
- Define project expectations, including scope inclusions and exclusions and finished results.
- Obtain signed contracts and close restoration-related sales.
- Develop production budgets and pre-plan jobs for efficient execution.
- Coordinate daily production needs with the Project Coordinator.
- Communicate the scope of work to Crew Chiefs and Technicians and remain available for field support.
- Oversee production on assigned projects to ensure quality control and scope completion.
- Conduct final walkthroughs with Crew Chiefs to ensure client satisfaction.
- Complete change orders, supplemental billings, and open item billings as needed.
- Assist with collections and support accounts receivable processes.
- Track equipment and materials used on jobs accurately.
- Analyze project profitability after completion to assess estimate accuracy.
- Maintain weekly estimates-in-progress reporting.
- Attend weekly update meetings with accounts receivable and management.
- Complete daily documentation within PSA, including detailed file notes.
- Follow company policies and job workflow procedures.
- Provide oversight, accountability, and coaching to Restoration Technicians.
- Assist in recruiting and developing mitigation personnel.
- Participate in an on-call rotation.
Benefits
- Performance-based bonus opportunity.
- Comprehensive health, dental, and vision coverage.
- 401(k) with company match; benefits listing specifies a 4% match.
- Generous paid time off and 9 paid holidays.
- Company vehicle/company truck.
- Monthly company technology stipend and technology reimbursement.
- Company gear and branded materials, including $300 in swag bucks for the company merchandise site.
- Ongoing training and certification support, including paid training and certification advancement.
- Disability insurance.
- Employee assistance program.
- Flexible spending account.
- Fuel card.
- Health savings account.
- Life insurance.
- Parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
