Mission Support Mentor - Women's Program

Union Gospel Mission of Tarrant County•Fort Worth, TX

About The Position

The Mission Support Mentor supports guest operations at Union Gospel Mission of Tarrant County’s Overnight Shelter, Emergency Stabilization, and programs serving unaccompanied women and families. The position works in a building primarily for women and is a part-time, flexible floater role. The employee may be called on short notice to cover staff call-offs and vacations across any of three shifts, typically working approximately 24 hours per week. The role centers on checking in residents and guests, meeting their needs, maintaining facility safety and security, and providing respectful, trauma-informed support. It involves front desk and phone-system duties, crisis response, monitoring facility areas and access points, conducting screenings and searches in accordance with policy, documenting shift activity, and collaborating with other staff and Security Patrol.

Requirements

High school diploma or equivalent.
Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program.
Understanding of intergenerational trauma and poverty and their impact on adults and children, with the ability to use trauma-informed de-escalation strategies that avoid re-traumatization.
Cultural competency and the ability to understand and communicate effectively with individuals from various cultural backgrounds.
Excellent interpersonal skills and the ability to work well with UGM-TC employees across departments and organizational levels, students, and parents.

Nice To Haves

Some college.

Responsibilities

Provide check-in service and meet the needs of residents and guests.
Help ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and perform daily operational responsibilities.
Maintain professionalism and follow organizational and department-specific policies and procedures.
Build safe, trusting, and respectful relationships with program participants and guests using appropriate boundaries and a trauma-informed approach.
Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
Work closely with Security Patrol to respond to emergencies and provide timely crisis intervention.
Manage the phone system, follow proper phone etiquette and protocols, and serve as a knowledgeable resource for guests.
Keep the front desk area and lobby clean, orderly, and organized, and replenish front desk forms and documents.
Monitor facility access and enforce safety, security, and authorized-access policies; take appropriate action when policies are violated, including lockouts, system flags, and respectful escorts off the premises when appropriate.
Continuously monitor courtyards, dorm floors, lobby areas, and entry and exit points of the Cox and Scott Walker buildings.
Observe for contraband, conduct personal property searches when guests enter the Scott Walker or Cox building, and conduct drug and alcohol screenings according to policy.
Scan program participants and guests in and out of assigned residential programs and scan them for meals and other on-campus services.
Complete daily shift reports, review Communication Logs, and verbally brief incoming staff about incidents before the end of the shift.
Inventory, dispense, and properly store consumable items, including cleaning supplies.
Participate in assigned Multidisciplinary Team (MDT) meetings.
Submit maintenance requests promptly when maintenance problems are observed or reported.